89pkr Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy applies to all services provided by 89pkr through its website at 89pkr.onl and through the 89pkr mobile application. It covers how personal information is collected, processed, stored, and protected when you use any part of our platform – whether you are browsing without an account, registering, making deposits, placing bets, playing casino games, or contacting support.

By registering an account or using the 89pkr platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the 89pkr Terms and Conditions, which form part of the overall agreement between you and 89pkr.

89pkr acts as the data controller for the personal information you provide. This means we are responsible for deciding how and why your data is used, and for ensuring it is handled in accordance with this policy.

2. Data We Collect

89pkr collects personal information in several ways – directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification and payment services.

We do not collect more information than is needed for the purposes described in this policy. If additional data is required for a specific purpose – such as an enhanced identity check for a large withdrawal – we will inform you at the time of the request.

3. How We Use Your Data

89pkr uses the data we collect only for legitimate and clearly defined purposes. We do not process your personal information for purposes that are unrelated to your use of the platform. The main purposes are:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and handle account-level communications.
• Processing transactions: To facilitate PKR deposits through JazzCash, Easypaisa, Raast, bank transfer, and card payments, and to process withdrawal requests to your registered payment method.
• Platform security and fraud prevention: To detect suspicious activity, investigate potential breaches of our Terms and Conditions, and protect the integrity of the platform for all players.
• Responsible gaming compliance: To monitor account activity for signs of problematic gaming behaviour, apply limits where requested, and respond to self-exclusion requests.
• Customer support: To handle queries, investigate complaints, and resolve disputes effectively using your account and activity history as context.
• Platform improvement: To understand how players use 89pkr and to identify areas where the experience – particularly on mobile for Pakistan users – can be improved.
• Promotional communications: To notify you of bonuses, promotions, and platform updates through your registered email or in-app notifications, where you have not opted out of such communications.

We do not use your data to make automated decisions that significantly affect you without the possibility of human review. Automated processes such as account flag triggers for unusual activity are always followed up with human investigation before any significant action is taken.

4. Sharing with Third Parties

89pkr does not sell your personal data to third parties. We share data only in the following controlled circumstances and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate their own privacy policies which govern how they handle your financial information on their side.
• Identity verification services: Where enhanced KYC (Know Your Customer) verification is required, we may share identity document details with specialist verification providers to confirm authenticity.
• Fraud and security services: We use third-party fraud detection tools that receive anonymised or limited account activity data to identify suspicious patterns across the platform.
• Game software providers: Casino game providers may receive session-level technical data (such as game session IDs and stake amounts) necessary to deliver game content and resolve technical disputes.
• Legal and regulatory requirements: Where required by law, court order, or applicable regulation, 89pkr may be required to disclose personal data to relevant authorities. We will notify you of such disclosures where legally permitted to do so.

5. Payment Data

When you make a deposit or request a withdrawal on 89pkr, we collect the information necessary to process that transaction. This includes your payment method identifier (such as your JazzCash mobile number or bank account details), the transaction amount in PKR, and the timestamp of the transaction.

Full payment credentials such as card numbers and JazzCash PINs are never stored by 89pkr – these are processed directly through the payment provider's own secure systems. 89pkr only holds the reference data needed to match transactions to your account and to facilitate future withdrawals to the same method.

All PKR transaction records are retained for a minimum of five years in line with standard financial record-keeping practice. This data may be used in the event of a dispute, a withdrawal query, or a regulatory review. You can request a copy of your transaction history at any time through the support team.

6. Data Security

89pkr applies technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. Key measures include:

• SSL (Secure Socket Layer) encryption across all platform communications – login, registration, cashier, and account settings pages.
• Encrypted storage of passwords – we store only a hashed version and can never view your actual password.
• Access controls limiting which internal team members can view personally identifiable information, restricted to roles where access is operationally necessary.
• Regular security reviews of platform systems and infrastructure.
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security.

While 89pkr takes security seriously, no system is completely immune to risk. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login details with anyone. If you believe your account has been compromised, contact support immediately.

7. How Long We Keep Your Data

89pkr retains personal data for as long as is necessary for the purpose for which it was collected and in line with our legal obligations. The general retention periods are as follows:

• Active account data: Retained for the full duration that your account is active and for a period after closure to handle any outstanding disputes or regulatory requests.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction, as required for financial record-keeping.
• Identity verification documents: Retained for the period required by the KYC verification service and for compliance purposes, typically five years from the date of verification.
• Support communications: Retained for up to three years from the date of the last interaction, to provide context for any future queries from the same player.
• Marketing preference data: Retained until you withdraw consent or for 12 months after your last platform interaction, whichever comes first.

When data is no longer required for its original purpose and there is no legal obligation to retain it, 89pkr securely deletes or anonymises it. Anonymised data may be used indefinitely for statistical analysis and platform improvement without identifying individual players.

8. Cookies and Analytics

89pkr uses cookies and similar tracking technologies to make the platform function correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to work – including keeping you logged in during a session, remembering your bet slip, and maintaining cashier session state. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where technical issues occur. This helps us improve the experience – particularly on mobile, which is the primary access method for Pakistan players.
• Preference cookies: Store your platform settings such as language preference or notification choices so you do not need to set them again on each visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Analytics and preference cookies can be disabled without preventing basic use of the platform.

9. Your Rights

As a player on 89pkr you have rights over your personal data. To exercise any of the following rights, contact the support team through the live chat on the platform or via the email address shown at the end of this policy.

89pkr will respond to data rights requests within 30 days. In cases where a request is complex or involves a large volume of data, we may extend this to 60 days with notice. We will not charge a fee for standard requests; however, where requests are clearly excessive or repetitive, we reserve the right to charge a reasonable administrative fee.

Identity verification may be required before fulfilling a data access or deletion request, to ensure the request is coming from the account holder. This is a standard security step and is not intended as an obstacle to exercising your rights.

10. Minors

89pkr does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. During the registration process, players confirm they are 18 or older, and identity verification procedures are in place to detect and prevent underage registrations.

If 89pkr becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and all associated data will be deleted, with the exception of records required for compliance purposes. Any deposits made to such an account will be returned via the original payment method.

If you believe a minor has created an account on 89pkr, please contact support immediately with as much detail as possible so we can investigate and act promptly.

11. Changes to This Policy

89pkr may update this Privacy Policy from time to time to reflect changes in platform functionality, how we process data, or applicable legal requirements. When material changes are made, we will notify registered players through an in-platform notification or by email to your registered address. The updated policy will be posted on this page with a revised date.

Continuing to use the 89pkr platform after a policy update has been communicated indicates your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to request account closure and data deletion (where applicable).

The date shown at the top of this page reflects when this policy was last materially updated. Minor corrections such as formatting changes or clarifications that do not alter the substance of any section may be made without specific notification.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact the 89pkr support team. Our team is available 24 hours a day, 7 days a week.

You can reach us through the live chat system on the 89pkr platform, which is the fastest way to get a response. For formal data rights requests or written correspondence, use the email address below:

When submitting a data rights request by email, please include your registered account email address and a brief description of what you are requesting, so we can verify your identity and process the request efficiently. We aim to acknowledge all requests within 48 hours and provide a full response within 30 days.